we are experienced in providing a smooth BPO handover

Our customer service offering specialises in BPO provisions. We aim to add value to the service level of businesses by using our customer expertise to enhance customer interaction processes. Our high workstation to customer call ratio along with secured bandwidth communication systems demonstrates our advantage to receive and resolve a high volume of customer queries.

Already serving clients in the India building sector, we are experienced in providing a smooth BPO handover with minimal disruption.

Maaa.com partners with banks and payment providers to improve operations, enhance customer experience, and manage risk while reducing overall costs for investment banking, asset management, custody and fund administration and brokerage firms. Maaa.com creates strategic value with a sophisticated and integrated analytics, technology and domain solution.

Maaa.com provides multi-channel customer services across voice, email, chat and social media in international languages. Services for travel companies include:

  • Handling General Enquiries: Maaa.com manages customer service operations for Airlines, Hotels and Maaa.com to help their customers with queries around bookings, cancellations, frequent flyer programs, mileage points, redemptions, check-ins, flight details and many more.
  • Customer Experience Management: Maaa.com offers personalized services to help travelers with their travel itineraries, claims processing, stay extensions and refunds among others.
  • Analytics: Maaa.com provides a host of analytical tools to monitor customer interactions across all communication channels to help its clients with business level insights for increasing customer satisfaction and lowering operational costs.
  • Language Capability: Maaa.com global footprint offers superior customer service in many languages across various geographies.

What Benefit Of Bpo Process?

Over a few decades, surely the BPO process has sprung up among all large and small sized organizations. With new passion, the Maaa.com groups own depth strategy and experience that run on full swing and with efficient e-commerce while distributing various businesses in any of the big and small Industries which is quite impossible without outsourcing the most non-core functions and moreover some core ones. The secret behind the success of outsourcing in this firm with the vast knowledge base of past experience is the premise, the rapid formation of Maaa.com in our BPO division.

Our Bottom-Line Benefits

With state-of-the-art infrastructure and communication facilities, time-tested and proven system processes, we always guarantee to ensure overall cost savings. Our offshore centers function as virtual extensions of your firms providing online support and critical cost savings.

Data Mining

We have the expertise to accurately interpret data leads, so that you can make informed business decisions. This will allow you to improve your current processes, provide better service quality and enhance customer satisfaction.

We contribute to companies’ flexibility in such a way that your company is able to focus on its core competencies, without being burdened by the demands of bureaucratic restraints. Key employees are herewith released from performing non-core or administrative processes and can invest more time and energy in building the company’s core businesses. The key lies in knowing which of the main value drivers to focus on customer intimacy, product leadership, or operational excellence. Focusing more on any of these drivers may help a company create a competitive edge.

Our Customer centric outsourcing Industries deliver custom made outsourcing Industries expand to KPO, BPO, Back office support, Project based outsourcing, Telecommunication, Technical support, Training Industries, Integrated Enterprise Solutions and many more services Which suits your exact need.

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