we are experienced in providing a smooth BPO handover
Our customer service offering specialises in BPO provisions. We aim to add value to the service level of businesses by using our customer expertise to enhance customer interaction processes. Our high workstation to customer call ratio along with secured bandwidth communication systems demonstrates our advantage to receive and resolve a high volume of customer queries.
Already serving clients in the India building sector, we are experienced in providing a smooth BPO handover with minimal disruption.
Maaa.com partners with banks and payment providers to improve operations, enhance customer experience, and manage risk while reducing overall costs for investment banking, asset management, custody and fund administration and brokerage firms. Maaa.com creates strategic value with a sophisticated and integrated analytics, technology and domain solution.
Maaa.com provides multi-channel customer services across voice, email, chat and social media in international languages. Services for travel companies include:
- Handling General Enquiries: Maaa.com manages customer service operations for Airlines, Hotels and Maaa.com to help their customers with queries around bookings, cancellations, frequent flyer programs, mileage points, redemptions, check-ins, flight details and many more.
- Customer Experience Management: Maaa.com offers personalized services to help travelers with their travel itineraries, claims processing, stay extensions and refunds among others.
- Analytics: Maaa.com provides a host of analytical tools to monitor customer interactions across all communication channels to help its clients with business level insights for increasing customer satisfaction and lowering operational costs.
- Language Capability: Maaa.com global footprint offers superior customer service in many languages across various geographies.